Manage students and licences

Set up the branded space, buy licences and manage student access.

Branded space

Approved institutions receive a Sprachpass space with the organisation name, logo and accent shown to enrolled students.

Share the joining link shown in the dashboard with the intended student. Do not publish a private invitation link.

Choose the quantity inside the approved dashboard. The dashboard shows the current price and total before payment.

Who can do this: An institution owner
Before you start: An approved institution account; A chosen licence quantity; Authority to make a purchase for the institution

1
Open the licence purchase area and choose the quantity.
2
Review the current price and displayed total.
3
Complete the purchase.
Check before you continue: Confirm the licence quantity and displayed total before payment.

What changes: Creates a payment and adds unused licences after payment succeeds
Cost: Charges the displayed total and adds the chosen licence quantity after payment succeeds.
Can you undo it?: The dashboard cannot undo a completed payment. An eligible purchase follows the published refund process.
You know it worked when: The unused licence count and purchase history update.
If something goes wrong: Payment is not completed; The licence count does not update. Check purchase history before trying again, then contact support if payment succeeded but licences are missing.
Stop when: The user has not confirmed quantity and displayed total
Do not: Do not bypass the displayed purchase screen or assume a payment succeeded without the updated licence count.

Use an unused licence to add the student's name and email. The dashboard shows the exact access end date before the licence is used.

Who can do this: An institution owner
Before you start: An unused licence; The correct student name and email; Authority to enrol the student

1
Open Students and choose to assign a student.
2
Enter the student's name and email, then continue.
3
Review the name, email, exact access end date, and use of one licence.
4
Assign the licence.
Check before you continue: Confirm the student name, email, exact access end date, and use of one licence.

What changes: Uses one licence and grants or extends the student's access
Cost: Uses one unused licence.
Can you undo it?: An unopened invitation can be revoked. Active access requires the options shown in the dashboard or support.
You know it worked when: The result shows License assigned or Access extended with the exact access end date.
If something goes wrong: No unused licence is available; The student details cannot be prepared; The assignment does not complete. Go back and correct the name or email. Check the roster before retrying, and revoke only an unopened invitation.
Stop when: The student name, email, and exact access end date have not been checked
Do not: Do not guess a student name or email or skip the access preview.

Use another unused licence to extend a known student's access.

Who can do this: An institution owner
Before you start: An active or known student; An unused licence; Authority to extend access

1
Open the correct student and review the current access end date and available licence count.
2
Extend the access.
Check before you continue: Confirm the student and use of one licence to extend access.

What changes: Uses one licence and adds another access period
Cost: Uses one unused licence.
Can you undo it?: Added access time cannot be removed through the normal dashboard controls.
You know it worked when: The student's new access end date appears.
If something goes wrong: No unused licence is available; The update is not reflected. Refresh the roster and check the student's access date before trying again.
Stop when: The student or new date has not been checked
Do not: Do not extend a different student or skip the exact access-date preview.

An unopened invitation can be revoked. An active enrolment may require a different support action.

Who can do this: An institution owner
Before you start: An invitation that has not been accepted; Authority to manage the student roster

1
Open the unopened invitation and review the student email and invitation state.
2
Revoke the invitation.
Check before you continue: Confirm the unopened invitation that will be cancelled.

What changes: Cancels the invitation and returns its unused access where the dashboard allows
Cost: No payment. It cancels an unopened invitation and returns its unused access where the dashboard allows.
Can you undo it?: A new invitation can be created later if an unused licence is available.
You know it worked when: The invitation no longer appears as open.
If something goes wrong: The student has already joined. Use the options shown for the active student or contact support.
Stop when: The invitation is already active
Do not: Do not revoke an invitation that the student has already accepted.