Sprachpass

Access, account, and support

Manage your profile and exam date, understand access, and get billing or account help.

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Free limits

Free access includes one Hören run, one Lesen run, two Schreiben tasks and two Sprechen tasks each day, plus one free lifetime timed-paper attempt when the selected paper is live.

Premium

Premium removes objective practice and mock limits. Scored writing and speaking work has separate monthly allowances. The purchase screen shows the current plan and price before payment.

Institute access

Students enrolled by an institute use its branded space. Their access includes unlimited objective practice, up to four timed paper attempts each week, and up to 25 combined scored writing and speaking tasks each day.

Profile and exam date

Open Account to view your name, email, target and optional exam date. Retail learners can change their target there. Institute students see the target set by the institute and ask the institute to change it. A saved date adds a countdown to the app header.

Billing

Open Account to view the current plan and the billing action available for that plan.

Refunds

Read the current refund policy before asking support to submit a request.

Request a refund under the published refund policy.

Who can do this
The student
Before you start
The purchase details; A request that meets the current policy; Authority over the purchase

Steps

  1. 1

    Read the current policy and prepare the purchase email and date.

  2. 2

    Ask support to submit the refund request.

    Check before you continue: Confirm that you want support to submit this refund request.

What changes
Starts a refund review and may change paid access
Cost
No new payment. A completed refund may change the related paid access.
Can you undo it?
Contact support immediately to withdraw a pending request. A completed refund may end the related access.
You know it worked when
Support confirms the request was received.
If something goes wrong
Required purchase details are missing. Read the refund policy and contact support with the purchase email and date.
Stop when
The user has not asked to submit the request
Do not
Do not promise eligibility or submit a request without the purchase details and direct authority.

Policy

Delete account

Open Account, then choose Delete account.

Delete a student account and its data.

Who can do this
The student
Before you start
Access to the signed-in account; A copy of any information the user wants to keep; The account owner's direct authority

Steps

  1. 1

    Open account deletion and save any information that must be kept.

  2. 2

    Review the permanent deletion notice.

  3. 3

    Confirm account deletion.

    Check before you continue: Confirm that you want to permanently delete this account and its data.

What changes
Permanently removes the account and associated data as described on the deletion page
Cost
No payment. It permanently removes the account and associated data.
Can you undo it?
Account deletion is permanent and cannot be undone through the product.
You know it worked when
The user is signed out and the account no longer opens.
If something goes wrong
The deletion confirmation fails. Stop and contact support. Do not create a replacement account automatically.
Stop when
The user has not directly requested permanent deletion
Do not
Do not bypass the account deletion page or confirm deletion without a direct current request.

Report a problem

Use Report a problem from the app when a question, recording or page is wrong. Include what happened and an image when it helps.

Support

Access, account, and support | Sprachpass Documentation